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How Do We Deliver a 99.98% SLA

How Do We Deliver a 99.98% SLA - Photo
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19 August, 2026 | 10:53

The real value of an SLA for media companies depends on the resources that ensure service availability and on how effectively all the teams involved work together.

Clearly defined escalation procedures and areas of responsibility, continuous monitoring of broadcast output, coordinated management of operational issues, and transparent incident reporting enable media companies to launch and scale OTT services, create new channels, and expand their distribution without a proportional increase in operational complexity.

Projects can be delivered within defined timeframes and with predictable outcomes.

Our service delivery model is built on owned and managed infrastructure with geo-redundancy across Ukraine and the EU, 24/7 NOC monitoring, and technical support. Together, these capabilities provide a reliable operational foundation and enable us to ensure 99.98% service availability in line with our SLA.

Scaling starts with predictable operations.

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